Terms of service

1. Online Store Terms
You must provide accurate and complete information when placing an order. You may not use our products or website for any unlawful purpose.

2. Products and Pricing
We aim to display product descriptions, images, availability and pricing as accurately as possible. Prices are shown in Australian dollars unless otherwise stated.

We reserve the right to update product information, pricing or availability where necessary.

3. Orders
Placing an order does not guarantee acceptance. We may cancel or decline an order where reasonably necessary, including where there is a pricing error, payment issue, suspected fraud or product availability issue.

If we cancel an order after payment has been received, we will arrange a refund.

4. Payment
Payment must be completed using one of the payment methods available at checkout.

5. Shipping and Delivery
Delivery estimates are provided as a guide and may vary due to circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

6. Returns, Refunds and Consumer Guarantees
Returns and refunds are handled in accordance with our Refund Policy.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded. Australian businesses cannot use terms and conditions to deny these consumer rights.

7. Product Use
Customers are responsible for using products in accordance with any supplied instructions and for their intended purpose.

8. Website Information
We take reasonable care to keep information on our website accurate and current. However, occasional errors or omissions may occur.

9. Third-Party Services
Our store may use third-party services, including Shopify, payment providers and shipping or fulfilment partners, to operate the website and process orders.

10. Intellectual Property
The Lumora Australia name, branding, website content, graphics and original materials may not be copied, reproduced or used without permission, except where permitted by law.

11. Privacy
Your personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms
We may update these Terms from time to time. The current version will be available on our website.

13. Contact
For questions about these Terms, please contact us at support@lumoraaustralia.com