Refund policy

Refund & Returns Policy

At Lumora Australia, we want you to be happy with your purchase.

Change of mind returns
We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and packaging, and you can provide proof of purchase.

For change-of-mind returns, the customer is responsible for return shipping costs.

To request a return, please contact us before sending the item back. Once your return is approved, we will provide return instructions.

Faulty, damaged or incorrect items
Please contact us as soon as possible if your item arrives damaged, faulty, defective or different from what you ordered.

Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund. Your rights under Australian Consumer Law are not limited by this policy.

We may ask you to provide photos or other information so we can assess the issue and arrange the appropriate solution.

Refunds
Once an approved returned item has been received and inspected, we will notify you of the outcome. If a refund is approved, it will be returned to your original payment method.

Please allow additional time for your bank or card provider to process the refund.

Non-returnable items
We cannot accept change-of-mind returns for items that have been damaged after delivery, are missing components, or are not returned in their original condition.

This does not affect any rights you may have under Australian Consumer Law.

Order cancellations
If you need to cancel or change an order, contact us as soon as possible. Once an order has entered fulfilment or has been dispatched, we may not be able to cancel it.

Contact us
For return or refund enquiries, please contact us at support@lumoraaustralia.com