Shipping policy

Shipping Policy

Lumora Australia currently ships within Australia.

Processing and Dispatch
Orders are processed and sent for fulfilment as quickly as possible after payment is confirmed. Most orders are expected to be processed within 1–2 business days.

Delivery Times
Delivery times vary depending on your location and the carrier used. Estimated delivery times shown on our website or at checkout are a guide only and are not guaranteed.

Once an order has been dispatched, delivery may be affected by carrier delays, public holidays, weather or other circumstances outside our control.

Shipping Cost
We currently offer FREE standard shipping Australia-wide.

Tracking
Where tracking is available, tracking details will be sent to the email address provided at checkout once the order has been dispatched.

Delivery Address
Customers are responsible for entering a complete and accurate shipping address. If you notice an error after placing your order, contact us as soon as possible. Once fulfilment has started, we may not be able to change the delivery address.

Lost or Delayed Orders
If your order appears significantly delayed or tracking has not updated for an extended period, please contact Lumora Australia and we will assist you in investigating the delivery.

Damaged or Incorrect Orders
If your item arrives damaged, faulty or incorrect, please refer to our Refund Policy and contact us as soon as possible.

Contact
For shipping enquiries, please contact us at support@lumoraaustralia.com